CRM is not only software or technology. First of all it is a strategy and business philosophy. I know that processes's understanding is much more important than fancy charts and user interface. In my everyday work I combine bussiness and technology in one. I like challenges seizing every oportunitiy to learn new things. Have pretty good knowlegde about SQL and Microsoft products. From time to time I am also web programmer. Privately I like cooking and relaxing with good music and film.
December 2004 - September 2009
Specialization : Economic in IT. Master’s thesis: “CRM system based on asp.NET and MS SQL Server technologies”.
February 2007 - July 2007
European Students Exchange Programme Socrates-Erasmus.
March 2015 - Present
Sales support system in Energa Company - Analysis, design and development of Batch integration solutions with Siebel EIM and ETL tools. Supporting business and technical side of data cleaning. Migration data from external systems into Siebel CRM. Importing and transforming data using PL/SQL and Siebel EIM.
February 2012 - March 2015
Configuration and administration of CRM system. Analysis customer needs and participate in the design and architecture of business process solutions. Responsible for testing and documenting the CRM software configuration. Translate business requirements into functional and configuration requirements. Producing regular monitoring reports on performance against targets recommending activities for development. Users support.
March 2011 - Present
Main fields of my business activity are: Consulting, CRM Administration, Databases and WEB programming
CRM in Extrem Sp. z o.o. Sp. K – Main developer responsible for configure and customize CRM application based on the customer plan. Conducting analytical and technical workshops, design of processes and preparing analytical and technical documentation. Creating reports and user’s dashboards. Provide end-user and system administrator training in on-site and remote formats.
April 2009 - September 2011
Responsibilities: Design and implementation of new solutions in CRM, Development of the CRM application, Create reports based on data from the CRM system to the needs of others departments, User access control and administration of the CRM system, Support for users of the CRM system
I am quite good in these things:
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I am available for Freelance projects that depends on your project value. Hire me and get your project done!
Zaprosiłem Pana Ostopinko do przeprowadzenia wdrożenia nowego oprogramowania CRM firmy UPDATE CRM w spółce Extrem Polska. . Szybka reakcja i nasze bezpośrednie konsultacje w krótkim okresie czasu zaowocowały przygotowaniem wdrożenia dostosowanego do potrzeb firmy. Uczestniczyłem zarówno w rozmowach na etapie przygotowań, jak i w samym wdrożeniu i dlatego mogę rekomendować Pana Mateusza Ostopinko jako eksperta ds. wdrożenia . CRM.Piotr Siebert Prezes Zarządu Spółki, Extrem Sp. z o.o. Sp. Komandytowa
If you have a questions, want to exchange experience or simply need a hand in new great project - please write me few words.